Informativa sulle spedizioni

Shipping Policy

1. Order Processing

  • Processing Time:
    Orders are typically processed within 1-2 business days after your order is placed. Orders placed on weekends or holidays will be processed on the next business day.

  • Order Confirmation:
    You will receive an email confirmation once your order has been received and another when it has been shipped.

2. Domestic Shipping

  • Shipping Carriers:
    We partner with reputable carriers such as USPS, UPS, and FedEx to ensure timely and secure delivery of your order.

  • Shipping Methods & Estimated Delivery Times:

    • Standard Shipping: 3-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day (available on eligible orders)
    • International Shipping: 5-12 business days 

  • Shipping Rates:
    Shipping charges are calculated based on the total weight of your order, dimensions, and destination. You will see the applicable shipping fees during the checkout process.

3. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.

4. Shipping Address

  • Please ensure that your shipping address is correct. We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses. If you need to update your address, please contact us as soon as possible.

5. Delays & Exceptions

  • Holiday Shipping:
    Please be aware that shipping times may be longer during holiday seasons or special promotions due to increased order volumes.

  • Weather & Unforeseen Events:
    In rare cases, delays may occur due to weather conditions or other events beyond our control. We appreciate your understanding during such times.

6. International Shipping (outside of US)

  • We offer international shipping at a flat rate of $3 USD to provide you the best shopping experience possible. Shipping times typically range between 5-12 business days, depending on your location.

  • Occasionally, deliveries to certain remote regions or countries might experience slight delays or require special handling. Should any unforeseen circumstances arise affecting your order, we will promptly contact you with available options to ensure your satisfaction.

     

  • Please note that while we absorb most of the shipping costs, there may be rare instances where shipping expenses are significantly higher due to location-specific fees.

  • In such cases, we reserve the right to contact you with alternative solutions, such as adjusting your order, offering alternative shipping methods, or issuing a refund.

7. Damaged or Lost Packages

  • Damaged Packages:
    If you receive your package damaged, please contact our customer service immediately with your order number and photos of the damaged item(s). We will work with the carrier to resolve the issue.

  • Lost Packages:
    If your tracking information indicates that your package is lost, please contact us for assistance. We will initiate an investigation with the carrier to locate your package or arrange for a replacement if necessary.

8. Contact Us

  • If you have any questions about your order or need further assistance, please contact us at:
    Email: help.igiftly@gmail.com
    Contact: Contact us here
    Live Chat: Get in touch with our team 24/7 here